Terms and conditions

Delivery Terms and Conditions for Online Store

Effective from November 1, 2018
(Updated on October 11, 2023)

General Information about the Online Store

Lehmus Roastery Oy, Business ID 2763382-8, sells products in the online store. We sell products to legal adults in Finland and the EU. The prices of the products include value-added tax. We reserve the right to change prices and postage fees.

Single Purchases:

Ordering
Products are primarily ordered online at www.lehmusroastery.com through the shopping cart.

All orders are confirmed via email, stating the order price, delivery costs, and the ordered products. Receiving the order confirmation requires providing an email address during the order process.

The customer agrees to the valid delivery terms with each order.

Order Confirmation
We send an order confirmation via email, including:

-Order number
-Ordered products and quantities
-Delivery costs
-Invoice total amount

Additionally, you can check the order content on our website.

Payment Methods
Products and their postage fees are paid during the order. In our online store, you can pay with Finnish online bank payments, debit and credit cards, major international credit cards, and the PayPal payment service.

Payment Service Provider
Paytrail is the implementer and provider of the payment service. Other payment methods include PayPal and direct bank card payment.

When making a payment, you will be directed to a secure payment form with encrypted and secured connection.

Delivery Time
We dispatch online store orders made between Monday 8:00am and Thursday 8:00am by the end of the same week, but no later than the beginning of the next week. Orders made after Thursday 8:00am will be delivered at the beginning of the following week, but no later than midweek.

We ship products to Finland as letters and parcels on weekdays. We also ship to certain Nordic countries; more information is available on the Delivery Times and Methods page.

Delivery to other countries is possible by separate agreement.

Any deviations from delivery times will be communicated on each product page.

Discount Codes
Multiple discount codes cannot be combined in an order unless stated otherwise. Monthly subscription service orders can only use discount codes specific to the subscription.

Discount codes and other discounts cannot be applied to gift card products.

Delivery Method and Costs
Delivery costs include postage and packaging. You can view delivery costs after selecting the payment and delivery method in your shopping cart. We deliver orders as parcels and small packets with tracking numbers. More information about Posti's parcel options, fees, and transportation methods can be found at http://www.posti.fi/.

Kahviautomaatti -Monthly Subscription:

The monthly subscription service is a coffee shipment delivered every month, with the content varying each month. The subscription includes two 220g packs of coffee, either ground or as whole beans, according to the customer's choice.

The first shipment is delivered with the next packaging of online store orders, according to our delivery cycle. After that, the order follows the rhythm of the monthly subscription service.

The shipment for the monthly subscription service includes delivery costs, and the package is primarily sent as a letter to the customer's door. If the package doesn't fit through the mailbox or if there is any other obstacle to home delivery, the customer must pick up the shipment from the post office.

By subscribing to the monthly service, the customer commits to an ongoing agreement. The customer can cancel the subscription(s) through the user account or by contacting the online store customer service.

If a customer orders multiple monthly subscription services at once, we will deliver the monthly coffees in the ordered quantity. For example, if a customer orders 2 monthly subscription services in one order, we will deliver two monthly subscription packages monthly as a single parcel.

The sum of the monthly subscription is automatically charged to the customer's provided credit card on the 2nd day of each month. After the initial order, the next charge occurs either on the 2nd day of the following month or the month after, depending on when the order was placed. The customer can check the next delivery date through the user account.

Orders that have already been processed or charged to the credit card cannot be canceled or refunded.

For more information: hello@lehmusroastery.com

Exchange and Return Terms

The customer has a 14-day exchange and return right according to the Finnish Consumer Protection Act. The return right applies only to unused and saleable products in their original packaging.

NOTE: An opened coffee package cannot be returned.

Include the following information with the return:

Order number
Your name, address, and phone number or a copy of the shipping list with the above details.
Return address:

Lehmus Roastery Oy
Satamatie 6
53900 Lappeenranta

Notify us of the return by email at hello@lehmusroastery.com so that we can expect the return.

The return is at the customer's expense using the chosen return method.

Returns through the Posti application:
Upon receiving the package, we will deduct a €5.90 return fee from the product return amount.

Please note that failing to pick up a package does not constitute a return. For re-delivery of an unclaimed shipment, we may charge a €9.90 delivery and handling fee.

We do not accept returns more than 14 days after delivery. Once the return is accepted, the money will be refunded directly to your account after receiving and processing the return.

Failure to pick up a package does not constitute a return
Please note that not picking up a package from Posti is not a customer return. The package is considered received when it contains return information.

We may charge a €9.90 fee for unclaimed returns or re-deliveries.

Customers must contact our customer service at hello@lehmusroastery.com to resolve the issue. We keep unclaimed shipments for 30 days after the return. After this period, a €9.90 handling fee will be deducted from the order total, and the remaining order value will be credited back to the customer. This requires the customer to contact our online store customer service within 30 days.

Issues in Transportation and with Defective Products
If a product is lost during transportation, damaged, or the wrong product is delivered, the customer must immediately notify the error to hello@lehmusroastery.com or by mail:

Lehmus Roastery Oy
Satamatie 6
53900 Lappeenranta

Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, a complaint must be immediately filed with the postal service.

Other
We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize themselves with the currently valid delivery terms.

Lehmus Roastery handles all customer information with complete confidentiality.

Lehmus Roastery is committed to not disclosing customer information to third parties.